FREE WEBINAR FOR CONTACT & SHARED SERVICE CENTRES
Hosted by Lee Houghton (Get Knowledge) & Garry Gormley (FAB Solutions & Contact Centre Network)
We don't have time to change the phones keep ringing, the emails keep arriving and the chats don't stop..... Does this feel like where you are? Contact & Shared Service Centres although 2 different environments they do have similar challenges when it comes to delivering change.
1: Engagement - People are often seen as the most valuable asset we have, but how do we balance the work coming in as well as making it better??
2: Change Management - There is so much to change, BUT where and how do we start??
Lee & Garry although they work at separate consultancies they have similar beliefs when it comes to delivering engaging change in Contact & Shared Service Centres that helps you overcome these challenges...
IF you know things can be better BUT, you don't have the time to make them better
